They tell you what you want hear then do the opposite. These guys are crooks.
Service dept was great. Swapped out a recalled dash board in one day. They have a shuttle to both pick you up and get you home.Plus they cleaned the interior of the car including windows. Jonathon did a great job helping us but the entire service staff was friendly and helpful. They have some really nice 2018's just arriving onto the lot and they're beautiful. Check these guysout!
On my first visit it took 2 hours to figure out they did not have an airbag to perform the recall work. One month later after being called to bring in my car. I was told the dealer once again the failed and did not have the proper part to perform the recall. Eight months later I was called and told the dealer finally has the parts to perform the recall work. Brought my car in Friday, told to expect the work to be done same day and expect updates. Never got any updates and had to call to find out my car would be ready Saturday. Saturday afternoon I finally get my first update. My car is still not ready, expect the work to be done Monday... Oh and I might have to pay for extra work to facilitate the recall. Constant lies and incompetence. Save yourself trouble and never buy a Mazda.
I paid 26k for a truck. It had a picture of a new tire- it came with that new tire but the other three are worn thin.
Top service, Nice guys. Much Aloha!
I don't expect to hear back from these guys as its been a week. The buying experience was just as bad.
Unless you plan on getting a lawyer as I plan to do, go elsewhere
After 2 weeks the truck developed a bad exhaust leak and then died 1hr from home. The manager Kevin called me back and gave me a complete run around on warranty issues. I paid $650 to fix myself b/c I don't care to have my children exposed to fumes blowing through the A.C..
Great customer service. Jonathan is an asset to your dealership. Aside from my son Jeri, Blaine is the best mechanic to ever work on my car. Totally recommend this place.
Cutter Mazda Waipahu is a US Car Dealer based in Waipahu, Hawaii. Cutter Mazda Waipahu is located at 94-245 Farrington Hwy, Waipahu, HI 96797, USA.
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