These reviews must not be dealing with the same company I have been doing business with for the past 15 years. The owner Neil is very to the point and no frills. I think it's amazing in this day and age to actually get to speak to the owner and not be given a runaround. He doesn't try to win your business by making promises he cannot keep or offering you the lowest price just to gouge you later in additional fees. Honest price for honest and exceptional work.
APPALLED and in DISBELIEF!
My television was on and echoed during the call - as soon as he made me aware, I muted it; HOWEVER, this was not enough for him. For him, the only apparent solution was to continue LAMENTING me, even after I ask he stop or tell me what I'd done to put him in such a hostile stance. My inquires only lead to additional scolding and him hastily hanging up Again, completely appalled and in disbelief I was just SCREAMED at by this company's "voice" to the public!
I've spent the last 26 yrs in Huamn Resources and this man has ABSOLUTELY ZERO customer service skills, manners or a concept of human decency towards others!
Neil YELLED at me, seriously he SCREAMED at me for calling. He first yelled at me because I couldn't read the model number from the tech's handwritten numbers/letters. I informed him I was not an HVAC specialist and request he tone down his inquires as I'm only reading from my very expensive invoice.
I AM COMPLETELY APPALLED! I purchased an AC unit for $1300 in Aug and called in Nov to request service. My unit cuts in and I have concerns w/its efficiency to cool a small apartment bedroom.
Today Monty, Kua and Chris showed up to replace all 3 of my a/c units. They showed up early. They were respectful of my house, clean and efficient. As always the work is flawless and my house is frosty cold now. There are alternative options that I may save a couple bucks with but the peace of mind and quality of work keep me coming back and a very happy customer.
Fron Yelp to Google the only reviews are how unprofessioanl and rude the guy who answers the phone is - WOW!
Monty is and has been the lead installer with this company for the entire time I've been doing business with them and I cannot sing him high enough praises. The work is always clean and exceeds my expectations.
Lousy customer service. The guy who answered the phone was unintelligible. When I asked for a quote he mumbled something; I asked for an estimate and he said they are 6 weeks behind schedule.
Aire Conditioner Shoppe is a US General Contractor based in Waipahu, Hawaii. Aire Conditioner Shoppe is located at 94-529 Ukeʻe Street #105, Waipahu, HI 96797, USA.
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